Frequently Asked Questions

Make sure you have an up-to-date PDF reader like Adobe Acrobat Reader (free). If the problem persists, try downloading the file again or contact our support.

Make sure you're printing at 100% scale (not "Fit to page"). Use "High" or "Best" quality settings on your printer. If printing at home, higher quality paper will give better results.

Try a different browser or temporarily disable your VPN/ad blocker. You can also try downloading from your account. If the issue continues, contact our support.

Use the "Forgot Password" function to reset your password. If you don't receive the reset email, check your spam folder or contact support.